El desafío
When quoted costs for Last Mile Services at Vienna Airport far exceeded the expectations of our airline customer, it became clear that the traditional supplier model wasn’t viable. The solution was to create a new catering unit ourselves – one that could deliver the required performance at a significantly lower cost.
Nuestro enfoque
We secured a partnership with an existing catering facility at Vienna Airport, renting space that allowed us to operate independently within a shared environment. From there, we built a ground operation from the ground up – recruiting and training a team of six packers to cover daily operational requirements. To ensure the unit ran efficiently from day one, we applied Lean Six Sigma methodology, as well as the principles of 5S and the Eight Wastes. These guided improvements to packing times, staff scheduling, warehouse layout and stock control, helping us to eliminate inefficiencies and reduce waste at every stage of the process.
El resultado
Al aplicar los principios Lean, logramos reducir a la mitad el tiempo de empaque y optimizar el uso tanto de la mano de obra como del espacio físico. La unidad de Viena ahora es totalmente flexible para adaptarse a cambios de último momento, ya sean cambios de aeronaves, vuelos no programados o solicitudes tardías de tripulación, manteniendo al mismo tiempo un rendimiento operativo completo.
Lo más importante es que la solución generó un ahorro anual estimado de 350 000 € para nuestro cliente (alrededor de un 40 % menos que las cotizaciones originales del proveedor) sin comprometer la calidad o la confiabilidad.
Before/After
